24/7 Service & Support
Remote technical support quickly resolves AV issues. If we can’t fix it remotely, field service technicians are dispatched from regional service centers across the U.S.
Customer Portal Login →
During project build and after project completion, your portal provides real‑time visibility into every system, device status, and support case, for every building across your enterprise.
Managed Services
Custom service programs — on‑site staffing, extended warranties, preventative maintenance — tailored to your needs.
The right expertise for the technology you use
950+
Leading AV Brands
Ford AV services and supports the technologies from the brands trusted across the AV industry
Additional Ford AV Services
Comprehensive Training
Protect your investment
through user adoption
A well‑supported system still needs confident users. Ford AV’s training programs are built around your actual technology, so your team is productive from day one and calls fewer support tickets after go‑live.
Expert Guidance
Certified instructors who know your specific systems and workflows.
On‑Site Training
Instructor‑led sessions delivered in the actual rooms your team uses.
Tutorial Videos
Narrated walkthroughs your team can revisit long after installation.
Quick Start Guides
Step‑by‑step references for startup, source selection, and basic fixes.
Programming & Networking
Connect your technology
and make it work as one
A well-designed AV system is only as effective as the technology behind it. Ford AV programs and networks your systems to work together reliably, creating intuitive user experiences while giving your team the connectivity and control they need to keep everything running smoothly.
System Programming
Custom control interfaces and programming that make complex AV systems simple to operate.
Network Integration
AV networks configured to support reliable communication between systems and devices.
Seamless Integration
Displays, control systems, audio, video and other technologies programmed to work together as one solution.
Ongoing Optimization
System configuration and programming support that maintains performance as your technology evolves.
Design-Build Services
Build smarter from
the start
Great AV systems start long before installation. Ford AV brings design, engineering and integration expertise into your project early, helping coordinate technology with the building, reduce costly changes and keep every phase moving toward the same goal.
Early Planning
Identify technology, infrastructure and space requirements with 3D rendering before construction begins.
Integrated Design
Coordinate AV, IT, security and building systems with your architectural and engineering plans.
Fewer Change Orders
Reduce costly surprises by addressing technology requirements before construction is underway.
Single-Source Accountability
One experienced partner from initial design through installation, commissioning and ongoing support.
Have an issue right now?
Our regional service centers dispatch Service Technicians around the clock.
Submit a service request or check your systems in the Customer Portal.
Keep Exploring
Related Ford AV services
The Care Center works alongside the rest of Ford AV’s service and integration teams — from the first design to the last support ticket.
Why Choose Ford AV?
From the first service call to the last device on the portal, the Ford AV Customer Care Center gives your organization one dependable point of contact for support, visibility, and long-term system health.
Partner with Ford AV Customer Care Center Experts
24/7/365 Coverage – Central dispatch and regional service centers ensure a Field Engineer is always within reach, day or night.
Faster Issue Resolution – Remote Technical Support diagnoses and resolves most issues quickly, without waiting on an onsite visit.
Nationwide Service Coverage – Local technicians backed by a national network for consistent, dependable support wherever you operate.
Real-Time System Visibility – The Customer Portal gives you live insight into every device, in every room, across your enterprise.
50+ Years of AV Integration Experience – Decades of expertise supporting complex, multi-platform AV environments at scale.
Custom Service Programs – Managed Services, AVRMM, and training tailored to your organization’s needs, not a one-size-fits-all plan.
