Ford Audio-Video Systems, LLC – DIR Contract # DIR-TSO-3886

BreakFix Services Available

Ford AV designs, installs and services commercial audio, video, videoconferencing and lighting systems.
Ford is pleased to offer BreakFix Services for Customer Owned Equipment under Contract # DIR-TSO-3886.

Ford AV operates a state of the art Technical Assistance Center (TAC) which is available 24 hours a day, 7 days a week, 365 days a year. Ford AV’s TAC team is experienced working with all AV equipment manufacturers and can service issues involving commercial AV systems installed by Ford AV or others. We look forward to providing our break fix/repair services to qualified DIR agencies to ensure their AV systems are functioning properly and as designed.

A listing of service labor rates under contract # DIR-TSO-3886 are available here:

Appendix C Price Index

Ford AV’s DIR contract terms & conditions can be accessed at DIR’s website:
DIR-TSO-3886 Contract Overview/Details

General information regarding DIR Cooperative Contract Programs and Eligibility can be accessed at DIR’s website:
DIR Cooperative Contracts Program

Service Request /Pricing Information

To secure a quote for BreakFix/Repair services contact our Technical Assistance Center at 1-800-654-6744. After we understand the level of service required, we can provide a repair estimate that is in compliance with contract DIR-TSO-3886.

Service Dispatch/Ordering Information

To schedule a service work order utilizing this DIR contract contact Ford AV’s Technical Assistance Center (TAC) at 1-800-654-6744.
Inform our TAC team that you are calling from a qualified DIR agency/facility to ensure that your request is handled properly and in compliance with the contract.
All service work orders require either an authorized purchase order/signed quote or P-Card prior to or within 24hrs of service being completed in order to invoice customer or secure payment for services rendered.
Purchase orders made payable to:

Ford Audio-Video Systems, LLC
(Note: Purchase Order must reference DIR Contract #DIR-TSO-3886)


If a formal quote is provided by our TAC team, we will accept Ford AV’s proposal signed by an authorized party in place of a purchase order.

Provide Ford AV with P-Card payment information upon booking service request for Ford AV to secure payment after service is completed.
Purchase Orders or signed proposals can be emailed to: dir@fordav.com or faxed to 405-946-9991.

Order Fulfillers

Ford AV will be the sole order fulfiller in the performance of DIR contract #DIR-TSO-3886.
Ford AV will be servicing contract DIR-TSO-3886 utilizing our three Texas Division Offices below:

Austin Division

Ford Audio-Video Systems, LLC
7901 East Riverside Drive, Suite 125
Austin, TX 78744
Phone: 512-447-1103
Email: dir@fordav.com

David Allen, E.E.T., CTS Chief Operating Officer
Phone: 512-447-1103
Email: alled@fordav.com

Dallas Division

Ford Audio-Video Systems, LLC
7901 Statesman Drive
Irving, TX 75063
Phone: 972-241-9966
Email: dir@fordav.com

Scott Hall, Vice President
Phone: 469-276-2305
Email: halls@fordav.com

Houston Division

Ford Audio-Video Systems, LLC
4380 Blalock Road
Houston, TX 77041
Phone: 713-690-5555
Email: dir@fordav.com

Chris Ford, Vice President
Phone: 713-325-9570
Email: fordc1@fordav.com

Warranty & Repair

Ford AV warranties service labor for a period of 90 Days from the date the service work order is completed. Any damage to (or malfunction of) an AV system (or associated components and/or software) caused by misuse, abuse, neglect, tampering by unauthorized persons or other external forces after the service work order has been completed is not covered under warranty. Replacement parts provided during a service work order include the manufacturers standard warranty coverage.

Return Policy

If a product needs to be returned, contact our Technical Assistance Center for assistance and RMA Number (Return Material Authorization). No returns accepted or credit issued without an RMA number identified on the return shipment received.

Additional information regarding our Return Policy is outlined here: Return Policy