Technical Assistance Center

Ford understands how important the customers’ AV systems are to their day-to-day business success. Whether your installation is a mission critical command and control center, a paging announcement system, a house of worship, or a hotel convention and meeting facility, you require prompt attention to your service and maintenance requests.

To provide technology assurance, Ford developed a centrally-located, state-of-the-art Technical Assistance Center (TAC) strategically placed within our Oklahoma City corporate headquarters. The TAC functions as a central network “hub” for our remote assistance centers located within each regional office. It employs a dedicated team of support personnel whose only job is to ensure that service requests are handled promptly and accurately.

TAC Customer Care Representatives answer incoming requests for service, document the requests, dispatch the appropriate Service Technician or Engineer, and track the service ticket through the entire service process.

Service Technicians and Project Engineers may be sent from a combination of either Ford’s local offices or from our corporate location, depending upon the nature of the service requested. The TAC is available 24 hours a day, seven days a week, 365 days a year.

Read our Service Methodology update to learn more about how we can help with your technical assistance needs.