Technical Assistance Center

Service Request

Complete the form below to request a service call.


Ford’s Technical Support staff bring decades of AV technology experience to every service and maintenance request to ensure your systems are back up and running quickly to keep your organization’s communications moving forward.

Ford’s Technical Support Center offers 24/7/365 service and support, using a central dispatch to our regional service centers located across the U.S.  Service specialists answer incoming requests, document the requests, dispatch the appropriate Service Technician or Engineer, and track the service ticket through the entire service process.

Our Remote Technical Support Team can work with your site contact to diagnose & resolve your AV system problems quickly, efficiently & remotely.

We also offer Remote Operational Support

AtlantaAustinDallas, DenverHonoluluHoustonLas VegasNew York CityOklahoma CityPhiladelphia, PhoenixSalt Lake CitySan FranciscoTulsaWashington DC.

Local Support Offices

Chicago, Detroit, Kansas City, Little Rock, San Antonio, Wichita