Customer Support, Service, Managed Services

Ford AV understands the importance and impact of the consistent operation of our customer’s audio and video systems in their day-to-day business success. It does not matter whether your installation is a mission critical command and control center, a 24/7 paging announcement system in one of the busiest airport terminals in the world, a house of worship, or a hotel convention and meeting facility – you require, and should expect, prompt attention to your service and maintenance request.

Ford AV operates two centrally located, state-of-the-art Service Centers to meet our customers’ needs for responsive service and maintenance. One Corporate Service Center, located in the Oklahoma City Corporate Headquarters, functions as the central hub of a network of seven Service Centers located in the Division offices. The second Service Center, located in Houston, TX functions as the Texas hub of a network of three Service Centers located in the Texas Division offices.  The Service Center employs a dedicated team of management and support personnel to ensure that FAV customers’ requests for service are handled promptly, efficiently, and accurately.

Service2.jpgOur staff of Service Technicians and Project Engineers are dispatched from either a local Ford AV Division office or from the Corporate Service Centers depending upon the nature of the service request. The Corporate Service Centers support and manage all Service Center activity. The Service Center Manager and Coordinators answer the customer’s incoming service calls, properly document the customer’s request for service, dispatch the appropriate service technician or engineer, and track the service work throughout the entire service process.

"No one cares how much we know until they know how much we care". Customer service and quality work is a top priority at Ford AV. Therefore, the Service Center will remain in contact with the customer until the system functions correctly. At the end of a service call, the Service Center will follow-up to ensure that our Service Center fulfilled the customer’s request satisfactorily. Our Service Center team is available 24 hours a day, 7 days a week, nationwide Helping People Communicate!"

Click this link "Request a Service Call or Technical Support" to email Ford AV for service support. 

Contact Ford AV at 800-654-6744 or 405-946-9966.  Corporate Headquarters are located at 4800 West Interstate 40, Oklahoma City, OK 73128.

Customer Quotes

"Mike did an outstanding job in the installation.We appreciate the way Ford AV helped our church make our sound in our auditorium just excellent.Mike is truly to be commended for his efforts."

Howard Geis
Heritage Baptist Church

 

"Great technician, great work!"

Woodlands Christian Church 

 

"The technician was very responsive and helpful.  I was very happy with the turn around."

David Caballero
First Data Corporation


"Patrick was extremely knowledgeable, helpful, and prompt. A pleasure to work with."

Rev. Gail Gateley
Episcopal Church of the Redeemer


"Outstanding service! How nice to see service 'alive and well.'"

Barbara Hult

 

"The technician was very nice and did the work quickly. Awesome service"

YMCA White Rock

 

"The technician was professional, courteous, and had a pleasant demeanor. Our employees complimented him on his thoroughness as well."

Clay Young
Cresent Real Estate

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